FAQ

1. How do I care for my Sterling Silver?

With proper care, your Sterling Silver jewelry will last a lifetime. We recommend using treated polishing cloths on all of your Sterling Silver jewelry. They are non-abrasive and won't damage stones or other materials. Click here for more information on jewelry care.

2. What is Sterling Silver?

Sterling Silver is an alloy of silver containing 92.5% pure silver and 7.5% other metals, usually copper. Most Sterling Silver items will be marked with a .925 stamp.

3. Where does your jewelry come from?

Our jewelry assortment is sourced from the U.S. and countries around the world including Mexico, Indonesia, Israel, India and many more.

4. Why is my sterling silver tarnishing?

Copper, the other metal often used in Sterling Silver can react with oxygen in the air and can cause tarnishing. To prevent tarnishing, store your Sterling Silver jewelry in airtight bags when not in use. The best way to prevent tarnishing is to wear your Sterling Silver jewelry frequently.

5. Can I return an Item?

Emma Vera Jewelry likes to ensure your complete satisfaction before, during and after your purchase. Items can be returned within the specify time frame of 14 days, must be unused and in original packaging. Prior to shipping all of our items are inspected for product & quality control. We will not, and cannot except returns with blemishes, scratches, dents, severe or subtle damages. Customer is responsible for return shipping on items for which they change their minds on or orders in which they request the wrong size ring or jewelry. 

6. Can I contact Emma Vera Jewelry with additional Questions?

Yes! Please visit the "Contact" tab on this website and a representative will be quick to answer your question(s). If you need immediate support, you may reach us at (954) 593-8356.